By Danielle Higley March 22, 2020 (from Intuit - QuickBooks)
Amid the uncertainty surrounding COVID-19, there have also been moments of brightness. Citizens making music together from their balconies in Italy. People braving the supermarket to buy staples for elderly neighbors. Athletes donating money to hourly workers and staff whose jobs are in limbo.
Among the bright spots are the inspiring ways small businesses are getting creative to keep offering their goods and services. Notable examples include restaurants offering curbside pickup, fitness centers hosting virtual workout classes, and local retailers delivering purchases. Here are a few more ideas for small businesses looking for alternative sales avenues.
1. Reinvent your business
If you’re a brewery like Griffin Claw Brewing in Birmingham, Michigan, you probably never thought you’d be in the hand sanitizer business. And yet, that’s what dozens of breweries like Griffin Claw are doing. It’s a great lesson in creative thinking when facing business constraints.
Look around your space and reimagine what it could be. Maybe you can turn your kitchen into a community kitchen and focus on food delivery to the elderly. Or perhaps you can clear a space to sew masks for healthcare workers. Some of these efforts might go unpaid, but doing good work builds a positive reputation. And it’s possible some of the people you help now become your best customers later.
If you’re at a loss for ideas, reach out to the people who know your business best. You can still meet an employee over a video conference for a coffee and a brainstorm, even if you can’t meet in person.
2. Connect with clients virtually
Service-based businesses, in particular, may find it challenging to stay open while close contact is discouraged. But take a cue from the healthcare field: It’s been adapting a digital model for years. Telehealth connects patients with healthcare professionals by holding video consultations and monitoring well-being remotely, according to the American Hospital Association. Telehealth services include mental health services, occupational therapy, and medical consultations.
When in doubt, think like a doctor. What services could you offer via video chat, livestream, or phone? There are plenty of ways businesses can adapt their services to virtual offerings.
3. Consider (or reconsider) e-commerce
Maybe you’ve tried selling inventory online, or perhaps the thought of opening an online store is new. Don’t think about selling your products online as a way out of financial hardship right now. Think of online sales as a chance to build out an additional revenue stream that will serve your business for years to come. Check out these tips for getting your business online quickly and this list of online marketplaces that can help.
4. Host your own planning retreat
Not everyone can keep their doors wide open during the evolving coronavirus situation. New York, for example, is requiring nonessential businesses to keep their workers at home and other businesses to close completely. And New York isn’t the only state considering measures that affect businesses.
If your business can’t keep its doors open, use this time to think about how to grow and pivot your business. Many business owners wish they had time to think about marketing or evolve their business plan. But normally, they’re too busy to do so. Now is your chance to make detailed plans for the next month and year.
5. Take some inspiration from others
Business owners from coast to coast are up against similar challenges because of the coronavirus. The good news is a lot of them are sharing whatever secrets they find for moving forward during this time. Keep communication channels open and use social media to see how others are responding. You might even participate in online forums to find more options, then adapt your business as you can.
Share your creative solutions or ask others for suggestions for your business in the QuickBooks Community. Just remember—your community is rooting for you.
This content is for information purposes only and information provided should not be considered legal, accounting or tax advice, or a substitute for obtaining such advice specific to your business. Additional information and exceptions may apply. Applicable laws may vary by state or locality. No assurance is given that the information is comprehensive in its coverage or that it is suitable in dealing with a customer’s particular situation. Intuit Inc. does it have any responsibility for updating or revising any information presented herein. Accordingly, the information provided should not be relied upon as a substitute for independent research. Intuit Inc. cannot warrant that the material contained herein will continue to be accurate, nor that it is completely free of errors when published. Readers should verify statements before relying on them.